Returns Policy

All orders for personalised products are non returnable unless faulty.

Please double-check your order on screen and carefully check that all the details, especially the personalised text you have requested, are correct as it will be produced exactly as you enter it including any capitalisation. It is up to you to ensure that content you have requested to be included on a personalised product is correct and is spelt correctly.

Your right to cancel an order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to personalised products. Cancellations will only be accepted at our discretion. If an order has not yet been made or started it can be cancelled. If your order has  already been started or made unfortunately we cannot cancel it.

Should your item arrive damaged or faulty it will be replaced. I will request photos of damages that have arose during delivery and may request photos/videos of faults.

For any items ordered that are not personalised you may return for a refund within 14 days. Once your item is received a refund will be processed. For original orders over 10GBP your refund will be minus the postage cost.